​Booking & Appointment Policy

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Appointments Required

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All visits to The Dress Boutique are by appointment only to ensure you receive our full attention and personalised service.

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Booking Process

• Online bookings can be made through our website booking system

• For urgent appointments during closed periods, contact Nicola directly

• Please provide your event date, preferred dress size, and budget range when booking

Appointment Deposit Policy

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A £10 appointment deposit is required when booking online to secure your slot.

We understand this is an additional step, but as a small independent boutique, appointment slots are precious and no-shows create significant challenges for our business. Your deposit helps us maintain our personalized service while keeping costs fair for all our customers.

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How Your Deposit Works:

✅ You attend and purchase a dress: Your £10 deposit is deducted from your final payment
✅ You attend but don't find 'the one': Full £10 refund to your original payment card
✅ You cancel with 24+ hours notice: Full £10 refund (email or call us directly - refund processed after we confirm receipt of your message)
✅ You reschedule with 24+ hours notice: Your deposit transfers to your new appointment

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When Deposits Are Non-Refundable:

❌ No-shows (didn't attend your appointment)
❌ Last-minute cancellations (less than 24 hours notice)
❌ Last-minute rescheduling (less than 24 hours notice)

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Important Notes:

• For cancellations, please email or watsapp (01420563000) us directly HERE

• Refunds are processed only after we've confirmed receipt of your cancellation

• Ensure we receive your message before the 24-hour deadline

We truly appreciate your understanding and communication - it helps us continue providing the exceptional, personal service that makes prom dress shopping at The Dress Boutique so special.

Appointment Etiquette

• Please arrive on time for your appointment

• We recommend bringing only 1-2 accompanying guests maximum to ensure a comfortable fitting room experience

• Children under the age of 10 are not permitted in the boutique without prior approval

• Mobile phones should be on silent during your appointment

• Photography of dresses is permitted when trying on

Social Media & Event Photos

• We ask that you tag us in your event photos on social media

• If you send us photos with permission to repost, we will use them in our marketing and online social media for future posts

• If there are any other people in your event photos, please make sure you have their permission to share before sending to us

• This helps us showcase our beautiful dresses and celebrate our customers' special moments

Dress Protection Guidelines

To protect our beautiful dresses for all customers:

• Please avoid using fake tan 48 hours before your appointment

• We ask that you wear minimal makeup when trying on dresses

• These guidelines help maintain the quality of our garments for everyone

Complimentary Refreshments

We provide complimentary beverages for you and up to 2 guests. This normally includes prosecco, tea or coffee, but is subject to availability.

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The Dress Boutique Promise

At The Dress Boutique, we understand how important it is to feel unique and special at your event. As part of our commitment to exceptional service:

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Our Unique Dress Promise

We do not sell the same dress to someone else attending the same event, even in a different colour. This helps ensure you feel confident and individual on your special day.

Please note: While we make every effort to honour this promise, we cannot guarantee or control if someone purchases the same dress from a different shop. We recommend booking your appointment as early as possible for the best selection and to help us maintain this promise.

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Our Service Promise

• Personalised 1-2-1 attention in a relaxed, friendly environment

• Professional styling advice tailored to your body shape and event

• Access to hundreds of designer dresses from trusted UK suppliers

• Expert knowledge of current trends and timeless styles

• Honest advice to help you make the perfect choice